➔ Shipping to the continental US only.
➔ Please note we cannot ship to a PO Box.
➔ Standard shipping is 5-7 business days. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon
delivery.

➔ Who will ship my product?
Our product is being shipped by a 3rd party partner (AccelPay’s retailer network).
➔ Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay
network. Retailers use a variety of fulfillment carriers including GLS and UPS.
➔ If your order contains both alcohol and merchandise, it will be sent in separate
shipments.

➔ Can I change my order?
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships.
➔ Can I return my order?
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.
➔ Can I cancel my order?
Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.
➔ Can I get a refund?
We can process refunds on a case by case basis. Please send us a photo of the
damaged or incorrect shipment to support@accelpay.io.
➔ What happens if my order arrives damaged?
If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will send a replacement within 3 business days.