Help & FAQs
SHIPPING
Shipping Availability
Shipping to the continental US only.
No PO Box Deliveries
Please note we cannot ship to a PO Box.
Delivery Time & Requirements
Standard shipping is 5–7 business days. Orders with alcohol require an adult signature and ID check upon delivery.
Who Handles Shipping?
Our product is shipped by a 3rd party partner through AccelPay’s retailer network.
Licensed Retailer Fulfilment
Orders with alcohol are fulfilled by licensed 3rd party retailers using carriers such as GLS and UPS.
Separate Shipments
Alcohol and merchandise in the same order will arrive in separate packages.
REFUND POLICY
Can I change my order?
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships.
Can I return my order?
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.
Can I cancel my order?
Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.
Can I get a refund?
We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to support@accelpay.io.
What happens if my order arrivesdamaged?
If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will send a replacement within 3 business days.
